What do I do if I forget my password or if my password does not work?

Modified on Wed, 23 Jul at 10:44 AM

If you cannot remember your password, enter the email address you used to register your account in the
portal page, and click on the "Forgot Password" button. A temporary password will be sent to you via
email. Passwords can take up to 20 minutes to arrive. You will be able to change your password once
you are logged into the portal by clicking on "Update" at the top of the screen. Make sure you do not
enter extra blank spaces when typing/pasting in your email address or password. Also, note that the
password is case sensitive.